Refund policy
One payment, no subscription, and a fortnight to change your mind. Here is exactly how refunds work.
Last updated Effective the same day
The 14-day promise
Every clearance pass can be refunded in full within 14 days of purchase. Just write to us with the email you paid with.
§1Clearance passes: 14 days, no questions
If the Holiday Season Pass or Annual Magic Clearance isn’t right for your family, ask within 14 days of buying it and we’ll refund it in full. You don’t need to give a reason, and there are no forms in triplicate.
Once a pass is refunded it is switched off, and your devices return to Standard Clearance, which stays free.
After 14 days we can’t usually refund a pass, but if something didn’t work as described, tell us. We’ll always try to put it right.
§2How to ask for a refund
- Write to us at support@bureauofwhimsy.com from the email address you paid with.
- Include your order code (it looks like BW-7K2QXM). If you’ve lost it, the email address is enough for us to find it.
- We’ll confirm by reply once the refund is on its way.
Refunds go back to the card or account you paid with. Passes and gift passes are refunded by Paddle, our reseller and the Merchant of Record for those orders (you can also ask Paddle directly at paddle.net). Banks usually take 5–10 business days to show a refund on a statement.
§3Before disputing a charge
If something’s wrong, please write to us before contacting your bank. It’s almost always quicker, and every payment is on record, so we can sort it out directly.
§4Your legal rights
This policy is in addition to any rights you have under consumer law where you live, and doesn’t limit them. See also our terms of service.
Questions about this page? Write to us at support@bureauofwhimsy.com.