Write to the Bureau
The Liaison Desk handles correspondence from grown-ups: passes, refunds, privacy, and anything that isn't quite right.
The Liaison Desk
Correspondence for grown-ups
By email
support@bureauofwhimsy.comA real person reads every message, and replies as quickly as a small team can.
What can we help with?
Some things you can sort out yourself in a minute. For everything else, the subject line is already filled in.
Moving a pass to another device
No need to write: enter your order code and the email you paid with on the restore page.
Refunds
Passes can be refunded within 14 days, no questions asked. Write from the email you paid with.
Privacy requests
Ask what we hold about you, or ask us to correct or delete it.
A document that isn’t right
If a personalised document ever says something unkind or unsuitable, tell us. It goes straight to the top of the pile.
Ideas and kind words
A family tradition the Bureau should support, a department you’d like to see, or a story from your filing.